On November 21, 2017, US Customs and Border Protection issued a Cargo Systems Messaging Service notice that officers are seeing an increase in trucks at the border where a transponder's status is showing “Not Paid” when in fact, the carrier has a valid annual or single user fee payment on file.
In order for the transponder to work, regardless of payment type, the licence plate number and vehicle identification number on file with the Decal/Transponder Online Procurement System must match identically to the records in the Automated Commercial Environment. In almost 100 percent of the instances researched, the problem at the border stems from a mismatch in the VIN number that was submitted by the carrier.
CBP is requesting that if a driver reports a problem with his/her transponder at the border, carriers should verify that the data in the DTOPS account matches the truck information stored in the ACE account and that both of these match what is actually on the truck registration. If you find a mismatch, you must determine which record is inaccurate compared to the vehicle registration.
If the mismatch compared to the vehicle registration is in DTOPS, you should call the DTOPS Helpdesk for correction (317-298-1245, Mon-Fri, 8 am - 4 pm, ET).
If the mismatch compared to the vehicle registration is in ACE, you should request a CBP work ticket be opened with the ACE Manifest team to have the incorrect conveyance record deleted from ACE. This applies for both EDI and Portal filers.
If you are using the ACE Portal, you can remove the relationship to the incorrect VIN from your ACE portal account and search for the correct VIN. The search will bring the DTOPS record up and you can add the conveyance to the account. The ability to remove the relationship does not remove the inaccurate record from ACE, just from your account view; you should still opena work ticket with ACE to delete the bad record.
Note: Members who are not signed up for automatic CSMS notifications like this one may do so at this link.
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